Return Policy

About returns service

All sales are final unless one of the following exceptions is met. 
Faulty, damaged or incorrect merchandise 
If you receive an item that is damaged or incorrect, please notify us at koopcustom@gmail.com for review. Depending on the issue, we can either repair the item or offer an exchange if the item is available. Please see below for further details. 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at koopcustom@gmail.com

There are certain situations where only partial refunds are granted (if applicable)
Any item that is returned more than 30 days after delivery
If an item has already shipped, you will not be refunded the shipping amount. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at koopcustom@gmail.com

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.